hepha

1. Important care tips for new Hepha owners Keep your bike cleanOne of the most important things to keep your bike in good shape for a long time is to keep it clean. If you prevent dirt from settli...

1. Can I replace the chainring or cassette sprocket with the same gear combinations? Yes, you can.   2. Are the wheel hubs quick-release or thru-axles? The wheel hubs are quick-release.   3. Diamet...

1. Range of 200 km This applies to normal roads (no inclines, etc.), in summer, in ECO mode.   2. What are the approximate ranges in the different modes relative to an average person on flat roads?...

1. If the model you choose is in stock, our processing time is 2-3 business days. The delivery time for Germany is 2-4 working days, for Austria 3-6 working days, and for France 7-15 working days.2...

1. Trailer Attachment Our axle threads have the specifications M12*1.75. Please ensure before purchasing a trailer that the trailer seller can assist you with the assembly. Hepha itself does not of...

1. Display General Description The display - connected to the battery when it's on the bike;connected to its own power supply when removed.The display can be charged via USB.It shows key bike param...

Shipping is free within Germany, Austria, and France.

1. How much does a second charger cost? The second charger costs 99 euros. And 6.99 euros for DHL shipping.   2. Can the Hepha charger be used to charge a 500W Bosch battery? The Hepha charger is n...

1. If you notice that your electric bike has been damaged during transport, please take photos of the damage and notify us immediately upon receipt of the electric bike (within one week).2. If you ...

1. We support a 14-day free return and exchange policy. You can purchase and try out the product first. If you are not satisfied with our bike, you can return it to us. Hepha will cover the cost of...