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  1. ENG
  2. Pre-sales service

Pre-sales service

Price & Promotion

  • Special promotion

Orders & Shipments & Returns

  • In what state of assembly are Hepha bikes delivered?
  • To which countries does Hepha deliver its products?
  • Which logistics company delivers Hepha E-Bikes?
  • How long does bike shipping take?
  • What are the costs for bike shipping and packaging?
  • Check delivery for damage
See all 7 articles

Payment & Financing & Bike-Leasing

  • About Payment
  • About Financing
  • About Bike-leasing

Hepha System (Motor & Battery & Display & Charger)

  • Motor Brands and Performance
  • Maximum Speed & Assistance Modes
  • Battery Brand and Performance
  • Maximum Range
  • About Hepha display
  • About Hepha Charger

Frames & Components

  • Hepha Brand & Product Specifications & Country of Origin
  • Frame & Frame size selection
  • Gear Shifts & Forks & Brakes
  • Other Components
  • Accessory installation & component selection and replacement

Hepha APP

  • Download & Registration
  • How to use Hepha APP
  • Software upgrades

Insurance & Warranty & Repair & Inspection

  • Insurance
  • Warranty
  • Repair
  • Inspection and Maintenance

Offline Testride & Dealer

  • Offline Dealer
  • Testride
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