Pre-sales service

Price & Promotion

• Special promotion

Orders & Shipments & Returns

• In what state of assembly are Hepha bikes delivered?
• To which countries does Hepha deliver its products?
• Which logistics company delivers Hepha E-Bikes?
• How long does bike shipping take?
• What are the costs for bike shipping and packaging?
• Check delivery for damage

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Payment & Financing & Bike-Leasing

• About Payment
• About Financing
• About Bike-leasing

Hepha System (Motor & Battery & Display & Charger)

• Motor Brands and Performance
• Maximum Speed & Assistance Modes
• Battery Brand and Performance
• Maximum Range
• About Hepha display
• About Hepha Charger

Frames & Components

• Hepha Brand & Product Specifications & Country of Origin
• Frame & Frame size selection
• Gear Shifts & Forks & Brakes
• Other Components
• Accessory installation & component selection and replacement

Hepha APP

• Download & Registration
• How to use Hepha APP
• Software upgrades

Insurance & Warranty & Repair & Inspection

• Insurance
• Warranty
• Repair
• Inspection and Maintenance

Offline Testride & Dealer

• Offline Dealer
• Testride