hepha

1. Frame Size Options 👇 HEPHA SIZE CHART We currently offer: two frame sizes for the Trekking 7 Lowstep, RH-46cm (M) suitable for riders 160-175cm tall, RH-49cm (L) suitable for riders 170-185cm t...

1. How fast does an E-Bike equipped with a Hepha mid-drive motor go? All E-Bikes in the EU provide assistance up to 25 km/h, a speed limit mandated by EU law. When the speed reaches 25 km/h, the mo...

We apologize, but currently, we do not offer an installment payment option on our Hepha website. However, we are partnering with amazon.de and decathlon.de to provide you with an installment paymen...

We currently only deliver within Germany, Austria, and France.

1. How do I perform software updates for the motor, battery, and display via the app? Our software for the motor, battery, and display could be regularly updated through the Hepha APP.1) Open the...

1. Does the bike have a chain or hub gear system? 10-speed chain gear system.   2. Is there a lockout function on the suspension fork? Yes.   3. Shock Absorbers We have shock absorbers on the front...

1. Is the battery removable? Yes, the battery is located in the central tube of the frame and can be easily removed with a key. If you wish, you can charge the battery independently. You might find...

1. Is a purchase possible through mein-Dienstrad / BusinessBike / Bikeleasing / Euro Rad / RAD IM DIENST? Unfortunately, a purchase through mein-Dienstrad / BusinessBike / Bikeleasing / Euro Rad / ...

1. Our shipping partner for E-Bikes is Cargoboard. As soon as we have handed over the bike to our shipping service provider, you will receive a shipping confirmation from us.2. Cargoboard will cont...