Maximum Speed & Assistance Modes

1. How fast does an E-Bike equipped with a Hepha mid-drive motor go?

All E-Bikes in the EU provide assistance up to 25 km/h, a speed limit mandated by EU law. When the speed reaches 25 km/h, the motor stops assisting, and you must then control the speed yourself.

2. The Trekking 7's mid-drive motor has a clutch.

This allows the rider to cycle without resistance above 25 km/h.
When there is no assistance, such as in Off mode or when the battery is empty, the internal motor and gearbox do not rotate with the pedals. This means there is no additional resistance when the motor is not assisting.

3. Is there also an S-Pedelec or is it planned?

Unfortunately, we do not sell S-Pedelecs.

4. Can I customize my Hepha mid-drive motor to increase the speed limit of pedal-assist?

Due to strict legal regulations for E-Bikes, it is neither allowed nor recommended to make changes to the speed of your Hepha E-Bike. These regulations exist to prevent dangerous situations.

5. How does the motor stop providing assistance at 25 km/h (20 mph)? Is it a sudden cut-off or a fade-out?

Not suddenly, it tapers off gradually.

6. The motor should not assist me over 25 km/h. But it should also not brake, which it does when it shuts off over 25 km/h.

The law allows bicycles whose electric rated power does not exceed 25 km/h. Therefore, we cannot sell E-Bikes that exceed this limit. It is regulated that all E-Bikes with motor assistance must not exceed 25 km/h. When the speed reaches 25 km/h, the power stops assisting, then you must ride alone to control the speed.
There is a freewheel in the motor. When the motor shuts off, there is no resistance from the motor. If you feel resistance, please switch to "OFF mode" and ride from 0 km/h.

7. Riding without assistance - is there resistance from the motor or is the ride resistance-free (motor idling? Disengaged?)

You can ride the bike very easily without assistance - we use a mid-drive motor that allows you to ride the bike like any other non-E-Bike.

8. When the battery is empty (for example), are the motor and transmission/mechanics completely disengaged from each other?

If the battery is empty and the motor no longer assists, you can continue to ride as with a normal bike.

9. Is the motor power controlled by a torque sensor?

The motor's power is controlled based on the pedaling data detected by the torque sensor.
The assistance mode is torque-dependent.
A torque sensor is installed.
The riding experience with the Hepha E-Bike is as follows: The more force you apply to the pedals, the more assistance the Hepha motor provides. At the same time, the Hepha motor provides more assistance when the assistance ratio is higher (e.g., in TURBO mode).
The E-Bike with a Bosch mid-drive motor operates the same as the Hepha E-Bike: You must keep the pedals moving, and the bike runs.

10. How are the assistance modes switched?

There are 4 riding modes: Eco, Tour, Turbo, Walk, which are switched via a remote on the handlebar.

11. To switch from one mode to another

To switch from one mode to another (e.g., from Eco to Turbo), you would need to turn off the bike and ensure that you have stepped off the pedals when turning it back on. The system senses the pressure exerted and would not change the mode for safety reasons.

12. Does it support a push mode?

Yes. There are 4 assistance modes. All settings (except Walk) provide assistance up to 25 km/h. If you switch to "Walk mode," the bike moves at 6 km/h.
TURBO: Full assistance for maximum thrust and easy climbing.
TOUR: Automatically adjusts the assistance level based on pedal pressure.
ECO: Reliable assistance for long trips.
WALK: Assists you when you dismount and need to push your bike.

13. What does "Walk Assist" mean on an E-Bike?

The WALK mode is available. If, for example, you are pushing your E-Bike in a hilly area or through a shopping center and the bike becomes too heavy, you can turn on the Walk Assist. A press of a button and your E-Bike moves slowly alongside you. This makes pushing easier.